Cancellation and Returns -
We make sure every order is upto the customer's mark. However in the unfortunate case of any dissatisfaction we will be more than happy to sort things out.
If the order is cancelled before dispatch you will get a full refund. However, if the order is cancelled after dispatch, the buyer would have to bear the shipping costs, as decided by Ethnic Rajasthan.
In any case of manufacturing defect with the product, the defect must be notified to Ethnic Rajasthan within 7 days of receiving the product. The customer must email with the order details, defect in the product along with images of the damaged products. The images should clearly highlight the issue.
In such case the customer can opt for a full refund or store credit of the value of the damaged goods, or replacement with any product of the same value.
In such case the damaged product shall be picked up by Ethnic Rajasthan and their shipping partners. Any refunds shall be initiated only after the pickup has been completed.
In any other case of return, the issue must be notified to the company via email within 7 days of receiving the product. The customer can claim store credit of full value of the product returned. Ethnic Rajasthan will arrange for the pickup and shipping of the product back to the company. If the customer opts for refund they will have to bear the cost of shipping the product back to the company. The customer can either ask Ethnic Rajasthan to arrange for pickup and shipping, in which case the refund amount would be the product value minus the shipping charges as decided by Ethnic Rajasthan, or they can ship the product back to the company in which case the full value of the product will be refunded.
Refunds are initiated by Ethnicrajasthan.com within 3 business days of fulfillment of refund conditions. After the refund has been initiated from our end it will take following number of days to reflect in your account.
Refunds Via Online Payments (Credit Card / Debit Card / Netbanking):
1. Netbanking: 3 working days
2. Debit Card: 7 working days
3. Credit Card: 9 working days
Refunds for COD payments:
In case of COD payments, you can either apply for a refund to your BANK ACCOUNT ONLY, which will reflect in your account within 5 working days.
For any more details on returns and refunds please feel free to contact us at firstname.lastname@example.org.